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Agencies

Representation In Africa

At Standard Bank we have established ourselves as a leader in banking technology in South Africa, where we deliver services through more than 1 000 points of representation. We also service 17 sub-Saharan countries and 21 countries on other continents, including the key financial centres of Europe, the United States and Asia.

 

Average Time for Customer Care

  • Account Opening
45 min
  • Debit Card Reception and Activation
10 min
  • Cheque book Reception  
10 min
 Credit Disbursement:  
  • QuiQMola (30 Days/6 Months)
5 min
  • Consumer credit
5 days
  • Credit Card
5 days
  • Overdraft
15 days
  • Leasing
15 days
  • Housing Credit
60 days
  • Business Credit
15 days
  • Access and activation of Digital Channels
20 min
b) Average time for Customer Care on:  
             Processing a Deposit at the Teller  
  • Cash
10 min
  • Cheque
10 min
            Processing a withdrawal at the Teller  
  • Cash
10 min
  • Cheque
20 min
Service request 10 min
Response to complaints 10 days

Events & Social Responsabilities

Webinar: Foreign Exchange Regulation and Marketing Overview

Standard Bank recently promoted a virtual seminar (webinar) about the Regulation of Opening and Operating Accounts in Foreign Currency (Notice 10/GBM/19) in order to explain to its clients the changes that this instrument, approved by the Bank of Mozambique, introduces, as well as its implications, mainly in foreign operations.

NOTICE: Prohibition of external receipts via SWIFT MT103 in national currency

Please note that the Bank of Mozambique has communicated on the 10th June 2020 all commercial banks to not process inward payments in local currency, as they must be remitted to Mozambique in foreign currency, despite the beneficiary account being in MZN or in foreign currency.