You are here: Personal » Products and Services » Security and Safety Centre » How to protect yourself

How to protect yourself

  • Always be alert: scammers are well known for luring their victims into believing they are from recognized institutions, such as Standard Bank. Do not share any personal information or account details via email or telephonically.
  • Do not click on attachments, hyperlinks or icons in unsolicited emails: Even if they appear to be from Standard Bank. Delete the email immediately and visit your nearest branch, or call us directly to verify the email and information that you have received.
  • Never share personal or confidential details: Do not disclose any personal or account details via email or telephonically, regardless of the information they might have on you.
  • Keep an eye out for spoofed websites: Remember to always type the URL yourself in the internet browser to access the webpage, rather than clicking given hyperlinks.
  • Report suspected fraud: if you think you have received a scam, or been victim to a scam, it is best to stop all forms of communication and report the incident immediately.

Here are a few more ways to keep your banking details protected:

  • Create a strong password
  • To help keep your online banking profile safe, follow these tips on how to create a strong password:
  • Use unique passwords for each of your important accounts
  • Using the same password across your various accounts is risky. If someone figures out your password for one account, he or she has access to all of your other accounts, including personal details and confidential information.
  • Include a combination of letters (capital and lowercase), numbers and special characters
  • Make sure your password contains at least eight characters
  • There is no minimum password length, however, create a password that is at least eight characters in length. This will help to keep your password strong and others from guessing it.
  • Avoid known information such as names, places, common words
  • Your password should not be obvious so don’t use personal information such as, your name, your family’s names, where you live, birthdate etc. Don’t use simple words or phrases, such as ‘password’, or keyword patterns such as ‘qwerty’. This will only make your password easier to guess.
  • Change your password regularly
  • Your password is the key to your bank account and should be changed at regular intervals. We recommend changing your password every 30 days

Protect your password

  • Don’t disclose your password, any personal details or confidential information to anyone—online or over the phone.
  • Card & Pin Protection
  • Never disclose your Card number, customer selected PIN number, banking username, password or ATM PIN to anyone.

Don’t use the same PIN twice

  • Don’t use the same PIN across various accounts. This can be risky; if someone figures out your password for one account, he or she has access to all of your other accounts.
  • Avoid known information such as your date of birth
  • Your PIN should not be obvious; don’t use personal information as your password.

Change your PIN regularly

  • Your PIN is the key to your bank account, and should be changed at regular intervals. We recommend changing your PIN every 30 days.
  • Protect your PIN
  • If you think your banking details, password or PIN may have been compromised, or that your banking access is at risk in any way, let us know immediately. For more information, call our call centre on XXXXXX.

Safeguard your banking information by always being alert when using your banking log in details and account information by being aware of common scams and fraudulent behaviours, as well as reporting any suspicious activities.

Partner with us and stay protected when using our digital banking platforms.

Events & Social Responsabilities

Acácia Jazz Festival | 28 of November | Polana Hotel

One of the most acclaimed and charismatic American jazz musicians, Joshua Redman, is the headliner of the second edition of the Standard Bank Acácia Jazz Festival, to be held on November 28, in Maputo, for the 125th anniversary celebrations of the implementation of this financial services provider in Mozambique.

Natural Gas Exploration: Standard Bank Calls for Empowerment of SMEs

Maputo hosted, on the 11th of September, the fourth edition of the Financial Times Summit in Mozambique, during which Standard Bank’s managing director, Chuma Nwokocha, defended the need for the country to focus on capacity building of Small and Medium Enterprises (SMEs) so that they can effectively take advantage of the opportunities that open up with the implementation of projects
associated with the exploration of natural gas in the Rovuma basin, Cabo Delgado province.