Agencies

Representation In Africa

At Standard Bank we have established ourselves as a leader in banking technology in South Africa, where we deliver services through more than 1 000 points of representation. We also service 17 sub-Saharan countries and 21 countries on other continents, including the key financial centres of Europe, the United States and Asia.

 

Average Time for Customer Care

  • Account Opening
45 min
  • Debit Card Reception and Activation
10 min
  • Cheque book Reception  
10 min
 Credit Disbursement:  
  • QuiQMola (30 Days/6 Months)
5 min
  • Consumer credit
5 days
  • Credit Card
5 days
  • Overdraft
15 days
  • Leasing
15 days
  • Housing Credit
60 days
  • Business Credit
15 days
  • Access and activation of Digital Channels
20 min
b) Average time for Customer Care on:  
             Processing a Deposit at the Teller  
  • Cash
10 min
  • Cheque
10 min
            Processing a withdrawal at the Teller  
  • Cash
10 min
  • Cheque
20 min
Service request 10 min
Response to complaints 10 days
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