Agencies
|
|
|
Average Time for Customer Care
|
45 min |
|
10 min |
|
10 min |
| Credit Disbursement: | |
|
5 min |
|
5 days |
|
5 days |
|
15 days |
|
15 days |
|
60 days |
|
15 days |
|
20 min |
| b) Average time for Customer Care on: | |
| Processing a Deposit at the Teller | |
|
10 min |
|
10 min |
| Processing a withdrawal at the Teller | |
|
10 min |
|
20 min |
| Service request | 10 min |
| Response to complaints | 10 days |