Customer Helpline

More than a Customer Helpline, it is your personal assistant

It is possible to make banking transactions at any time of the day, with maximum speed, simplicity and security, without having to go to the branch. With a simple call to 800 412 412 (toll-free number) or 21355700, you may request a credit or debit card, update documents associated with your account and effect its respective unfreezing, update contact details (SMS and Email) for notification purposes and alter the conditions of term deposits and insurance.

  • Reissue
  • Cash advance
  • Available balance enquiry;
  • Outstanding balance enquiry;
  • Limit Enquiry
  • Sending of a statement
  • Travel notice
  • Cancellation
  • Freezing and Unfreezing
  • Freezing and unfreezing
  • Balance enquiry
  • Number of top-ups enquiry (Credelec, Vodacom, Tmcel, Movitel).
  • Statement reading
  • Activation for Online payments
  • Issue
  • Freezing and Unfreezing
  • Cancellation
  • Send activation Code
  • Unblock Login
  • Unblock SIM Swap
  • Unblock SMS Token
  • Freeze and unfreeze agreement
  • Block and unblock password